pak243 Privacy Policy —
How We Handle Your Data

pak243 operates the online gaming platform available at pak243.app and through the pak243 mobile application. This Privacy Policy describes how pak243 ("we", "us", "our") collects, processes and protects personal information belonging to users ("you") of the platform.

This policy applies to all personal data collected through the pak243 website, mobile app, support channels and any other point of contact between you and pak243. It covers all sections of the platform including sports betting, live casino, slot games, fish games and account management functions.

By registering an account on pak243 or otherwise using the platform, you acknowledge that you have read this Privacy Policy and consent to the collection and use of your personal data as described below. If you do not agree to this policy, please do not register an account or use the platform.

This policy should be read alongside the pak243 Terms and Conditions, which govern the overall use of the platform.

pak243 collects personal data from you at different stages of your relationship with the platform. The categories of data we collect and the points at which we collect them are as follows.

At Registration:

• Full name as it appears on your official identity document
• Date of birth — to verify that you meet the 18+ age requirement
• Mobile number — used for OTP verification and account recovery
• Email address — used for account communications where provided
• Username and password — your login credentials for the platform

During KYC Verification:

• CNIC number and a copy of your CNIC or other accepted identity document
• Selfie or photo verification image where required by our verification process
• Proof of address documentation in certain cases

Through Platform Use:

• Transaction history — deposits, withdrawals, bet history and game play records
• Device information — device type, operating system, browser type and IP address
• Session data — login times, session duration and pages or sections accessed
• Communication records — any messages exchanged with pak243 support
• Preference and settings data — language preferences, notification settings and responsible gaming limits you have configured

pak243 uses the personal data it collects only for the purposes described in this policy. We do not use your data for any purpose that is incompatible with why it was originally collected. The primary purposes for which your data is used are:

• Account creation and management: to set up and maintain your pak243 account, verify your identity, manage your login credentials and process account recovery requests.
• Processing transactions: to handle PKR deposits via JazzCash, Easypaisa, Raast and bank transfers, process withdrawal requests and maintain accurate financial records for your account.
• Platform operation: to deliver sports betting, live casino, slot games and fish games to you; to record bet settlements, game results and prize credits.
• Security and fraud prevention: to detect and prevent fraudulent account activity, money laundering, underage access attempts and other prohibited conduct. Device and IP data plays a role in this process.
• Responsible gaming compliance: to record and enforce deposit limits, session reminders and self-exclusion settings you have configured in your account.
• Customer support: to identify your account when you contact support and to maintain records of your support interactions so we can assist you effectively.
• Legal and regulatory compliance: to meet any applicable obligations relating to record-keeping, identity verification and financial reporting.
• Platform improvement: aggregated and anonymised usage data is used to understand how players use the platform and to make improvements to the product. This analysis does not identify you individually.
• Promotional communications: if you have opted in to receiving marketing communications from pak243, your contact details may be used to send information about relevant promotions and new platform features. You can opt out at any time via account settings.

All PKR transactions on pak243 — deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer or card — are processed through our payment provider partners. Payment data including mobile wallet numbers and bank account details is handled primarily by those providers within their own secure systems.

pak243 stores transaction records — amounts, timestamps, payment method type, transaction status and reference numbers — for the purposes of account management, dispute resolution and compliance. Full payment credentials such as complete card numbers, mobile wallet PINs or bank account passwords are not stored by pak243 directly.

When you initiate a deposit or withdrawal, you are interacting with both pak243 and the payment provider. The payment provider processes the financial transaction under their own terms and privacy policy. pak243 receives a confirmation of transaction outcome and the reference data needed to update your account balance.

Transaction records are retained for a minimum period required by our financial record-keeping obligations. They cannot be deleted on individual request within that retention window, though they will be kept securely and used only for permitted purposes.

pak243 shares personal data with third parties only in the specific circumstances described below. We do not share your data beyond these circumstances without your consent.

• Payment providers: JazzCash, Easypaisa, Raast and bank partners receive the transaction data required to process your deposits and withdrawals. These providers operate under their own privacy frameworks and are bound by their own data protection obligations.
• Identity verification services: KYC verification may involve sharing identity document data with specialist verification service providers who confirm the authenticity and validity of documents provided. These providers act under data processing agreements with pak243.
• Game and platform technology providers: The third-party providers who supply live casino, slot games and fish game content to pak243 receive the gameplay data necessary to operate those games — including bet amounts and game results. This data is governed by our agreements with those providers.
• Fraud prevention and security partners: Device data, IP addresses and behavioural signals may be shared with security analytics partners to detect and prevent fraud, money laundering and other prohibited activity on the platform.
• Legal and regulatory disclosure: pak243 may be required to disclose personal data to relevant authorities in response to a lawful request, court order or legal obligation. In such cases pak243 will comply with the applicable legal requirement.

All third parties with whom pak243 shares personal data are required to process that data only for the specified purpose and to maintain appropriate security standards. We do not permit our service partners to use your data for their own unrelated purposes.

pak243 uses cookies and similar technologies on the website and in the app to make the platform function correctly and to understand how it is being used. The main categories of cookies we use are:

• Essential cookies: These are required for the platform to function. They maintain your login session, remember your account preferences and enable core features like the PKR wallet and game loading. You cannot opt out of essential cookies without stopping use of the platform.
• Analytics cookies: These collect anonymised data about how users navigate the platform — which sections are visited most, where sessions start and end, and how long users spend in different areas. This data is used only in aggregate to improve the platform and does not identify individual users.
• Security cookies: Used to detect suspicious activity, validate session integrity and prevent cross-site request forgery. These are part of our fraud prevention and account security measures.

pak243 does not use advertising or tracking cookies to serve you targeted advertisements on third-party websites. The cookies we use are limited to what is needed to operate and improve the pak243 platform itself.

You can manage cookie settings through your browser. Disabling certain cookies may affect the functionality of the platform — in particular, disabling essential cookies will prevent you from logging in or using account features.

pak243 takes data security seriously and maintains technical and organisational measures designed to protect your personal data against unauthorised access, loss, alteration or disclosure. The key security measures in place include:

• HTTPS encryption: All data transmitted between your device and the pak243 platform is encrypted via HTTPS/TLS. This protects your login credentials, personal details and transaction data while in transit.
• OTP two-factor authentication: pak243 offers OTP-based 2FA for account login and sensitive account actions. Enabling 2FA adds a meaningful layer of protection against unauthorised access.
• Access controls: Internal access to personal data is limited to pak243 staff who genuinely need it to perform their role. Access privileges are reviewed and updated regularly.
• Secure data storage: Personal data is stored on servers with access controls, encryption at rest and monitoring for suspicious activity.
• Incident response: In the event of a data breach that poses a risk to your rights, pak243 will assess the situation promptly and notify affected users as appropriate.

Despite these measures, no online system is completely immune to security risk. You also play a role in protecting your own data — keep your password strong and unique, enable OTP 2FA and contact pak243 support immediately if you suspect your account has been accessed without your authorisation.

pak243 retains personal data only for as long as it is needed for the purpose for which it was collected, or for as long as required by applicable legal obligations. The general retention principles we apply are:

• Active account data: While your pak243 account is active, we retain all account data necessary to operate your account and maintain your transaction history.
• Transaction and financial records: Financial transaction records are retained for a minimum period to meet record-keeping requirements. This data cannot be deleted on request within the mandatory retention window.
• KYC documentation: Identity verification documents are retained for a minimum period after your last account activity or account closure, in line with our compliance obligations.
• Closed or inactive accounts: After an account is closed or becomes inactive, personal data is retained for a defined period after which it is securely deleted or anonymised. The retention period for closed accounts is determined by our legal obligations at the time.
• Support records: Communications with pak243 support are retained for a reasonable period to support ongoing service, dispute resolution and quality assurance.

You have rights over the personal data pak243 holds about you. These rights and how to exercise them are described below.

• Right to access: You can request a copy of the personal data pak243 holds about your account. We will provide this in a readable format within a reasonable timeframe.
• Right to correction: If any personal data we hold about you is inaccurate or out of date, you can request that we correct it. For some data fields, you can update your information directly through your account settings.
• Right to deletion: You can request deletion of your personal data. Note that we may not be able to delete certain categories of data — such as transaction records — during their mandatory retention period. We will inform you clearly if any data cannot be deleted immediately and explain the reason.
• Right to withdraw marketing consent: If you have opted in to marketing communications from pak243, you can withdraw that consent at any time by adjusting your notification preferences in account settings. Withdrawing marketing consent does not affect the lawfulness of communications sent before you withdrew.
• Right to object: You can raise an objection to how pak243 processes your personal data where you feel it conflicts with your interests or rights. We will review objections and respond promptly.

To exercise any of these rights, contact pak243 support through the live chat available on the website or app. For data-related requests, please identify yourself clearly so we can locate and verify your account before taking any action.

pak243 may update this Privacy Policy from time to time. Changes may be made to reflect updates to the platform's features, changes in applicable data handling practices or legal requirements. The "Last Updated" date at the top of this page reflects when the most recent revision was made.

Where changes are significant — for example, if we were to introduce a new use for personal data that is meaningfully different from those described here — we will notify registered users via the contact details on their account or through a notice on the platform before the changes take effect.

Continued use of the pak243 platform after the effective date of any change constitutes your acceptance of the updated policy. If you do not agree with the changes, you should stop using the platform and contact support to arrange closure of your account and withdrawal of your available balance.

The current version of this Privacy Policy is always available on this page. Earlier versions are not actively published but may be made available on request.